A Small Goodwill Pot: Putting a Mistake Right on the Spot, Funded Monthly Instead of Raided From the Till
Sooner or later, every small business gets something wrong for a customer. A coffee made wrong, a delivery that arrives late, or a booking written down wrong. A goodwill pot small business mistakes put right routine keeps a small sum aside each month, so the fix can happen on the spot, without a trip to…